Because features activate right after payment, payments are generally non-refundable. Exceptions:
- A duplicate charge for the same period.
- You paid but the features did not activate and we cannot fix it.
- A system error on our side.
Request within 7 days at info@indosmartmedia.com with your account email and proof of payment. We respond within 3 business days. Accounts suspended for breaking the terms are not eligible.